Warranty Policy
At Kastivo, we stand behind the quality of our garden sheds and outdoor storage products.
Our Warranty Promise
All products sold by Kastivo are carefully selected for durability, performance, and long-lasting use. Our warranty covers manufacturing defects and faults that occur under normal use.
What Is Covered?
- Manufacturing defects
- Faulty materials
- Structural issues caused by production faults
- Missing or damaged parts reported after delivery
What Is Not Covered?
- Damage caused by incorrect assembly or installation
- Normal wear and tear
- Damage caused by misuse, accidents, or neglect
- Weather damage caused by extreme conditions
- Cosmetic marks that do not affect product performance
How To Make A Warranty Claim
If you believe your item has a fault, please contact us with your order number, photos or videos of the issue, and a short description of the problem.
Email: kitchenmodern@proton.me
Resolution
After reviewing your claim, we may offer replacement parts, a replacement product, repair support, or another suitable solution depending on the issue.
Important: Warranty claims must be submitted within a reasonable time after discovering the issue.